1.2 If you have inadvertently submitted any Personal Information to the Seller prior to reading the Policy statements set out herein, and you do not agree with the manner in which the Personal Information is collected, stored or used, then you may access, modify and delete all information stored about you by writing to us at firstname.lastname@example.org.
1.3 This Policy applies to the Platform and any other services that are owned and operated by the Seller. The Seller has taken all reasonable precautions to treat Personal Information as confidential in accordance with the industry standards and protect it from any unauthorized access, improper use or disclosure, modification and unlawful destruction or accidental loss.
2. INFORMATION WE COLLECT
We collect information about you through the means discussed below. Please note that we need certain types of information so that we can provide the Services to you in furtherance of our legitimate business interests. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use our Services.
2.1 Personal Information
Personal Information means the information that identifies you or could reasonably be used to identify you and which is submitted to and/or collected by the Platform and maintained by the Seller in an accessible form. It shall mean and include your name, user name, identification number, email address, postal address, age, password, demographic information such as your gender or other information you choose to provide as part of your Seller profile, names of people to whom purchases have been shipped including address and telephone numbers, IP addresses, product interest information and in certain circumstances, your opinions and individual preferences, any financial account information, your telephone number and/or other information in order to receive information about various subjects, register for Services, User-generated content you provide to us (such as when you comment on content on the Services, respond to a survey request, review a product, or participate in the public forums), or contact the Seller’s customer service. To protect your privacy, you should not provide the Seller with any information that is not specifically requested or that you do not wish to share.
2.2 Information Collected Through Automated Means
2.3 Information We Collect From Social Media and Other Content Platforms
2.4 Information We Collect from Others
We may receive additional information such as demographic and statistical information from third parties, such as business partners, marketers, researchers, analysts, and other parties that we may attribute to you based on your assignment to certain statistical groups. We use this information to supplement the information that we collect directly from you in order to derive your possible interests and to provide more relevant experiences for you and improve our products, analytics, and advertising.
3. USE OF YOUR PERSONAL INFORMATION
3.1 We, use your Personal Information for various purposes depending on the types of information we have collected from and about you, in order to: a) provide the Services you have requested and to allow the navigation of the Platform in accordance with the Terms and Conditions listed on the Platform, which are accepted by the User during the registration phase on the Platform and/or during the use of the Services; b) to help us learn about your shopping preferences; c) administrative-accounting purposes, i.e. to carry out organizational, administrative, financial and accounting activities, such as internal organizational activities and functional activities to the fulfilment of contractual and pre-contractual obligations; d) respond to your request for information and provide you with more effective and efficient customer service; e) provide you with updates and information about products in which you are interested; f) contact you by email, postal mail, or phone regarding products, services, updates, offers, surveys, promotions, special events and other subjects that we think may be of interest to you; g) customize the advertising and content you see on the Services; h) help us better understand your interests and needs, improve the Services and create new products, features, and services; i) secure our Platform and resolve crashes and other issues being reported; j) comply with any procedures, laws and regulations which apply to us where it is necessary for our legitimate interests or the legitimate interests of others; k) establish, exercise, or defend our legal rights where it is necessary for our legitimate interests or the legitimate interests of others;
3.2 Combined Information
3.3 The Seller shall use your Personal Information to communicate with you. The said communication can either be by calls, texts or emails to inform you about new service offerings or other information which we feel might be useful for you. If at any time you wish to not receive any promotional or marketing communications from our end, you can opt-out of the same by writing to us on email@example.com
3.4 While availing our Services you will provide access to the Seller with your Personal Information. If that information is wrong, you can request us to modify or delete the same. The Seller will take all reasonable measures to ensure that the Personal Information is modified and used for rendering Services to you and as otherwise in compliance with laws. When editing or deleting Personal Information, we may ask you to verify your identity before we can act on your request. The Seller may at its sole discretion reject any request that is contrary to law and requires unreasonable technical efforts. We do not assure that we will delete all residual copies and archives made by any third party without our knowledge and consent.
4. ACCESS OR DISCLOSURE OF YOUR PERSONAL INFORMATION
4.1 Seller’s Entities
4.2 Third Parties
We may disclose Personal Information about you to other third parties to comply with applicable laws and regulations. We provide access to or share your Personal Information with select third parties who perform variety of Services including billing, sales, marketing, auditing, product content and features, advertising, analytics, research, customer service, data storage, security, fraud prevention, payment processing, providers of IT and logistics services that are functional to the operation of the Platform and/or Services, outsourcing or cloud computing service providers, professionals, consultants, and legal services on our behalf. They have access to perform these Services but are prohibited from using your information for other purposes. Any such processing will be governed by an agreement in the form required by law, preserving any and all of your statutory data protection rights. In addition, the Users’ personal data may be disclosed by the Seller, to the extent that this is necessary and essential to implement contractual obligations, to autonomous third parties that hold the treatment, such as the operators of the payment services and logistics services necessary for the delivery of goods sold through the Platform. These autonomous third parties will only process the User data for the purpose of the correct fulfilment of the orders relating to the Services.
4.3 Protection of Seller and Others
4.4 Links, Advertisers, Third Party Sponsors & Ad-Servers
4.5 Aggregate/Anonymous Information
From time to time, we may share aggregate/anonymous information about use of the Services, such as by publishing a report on usage trends. The sharing of such data is unrestricted.
4.6 Users can register for free with the Seller in order to access and use the Services. If you choose to register for the Service, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the Service’s registration form. In order to have access to all the features and benefits on our Platform, a User is required to first create an account on our Platform. To create an account, a User is required to provide Personal Information as may be required during the time of registration. Further, the User may also access the Platform and place his/her order as a guest and is therefore, required to provide his/her data in order to complete the order and conclude the contract
4.7 Other information requested on the registration page, including the ability to receive promotional offers from the Seller, is optional. The Seller may, in future, include other optional requests for information from the User to help the Seller to customize the Platform to deliver personalized information to the User. Without User’s agreement, however, the Seller will not share, rent or sell any Personal Information with third parties in any way other than what is disclosed in this Policy. Seller may keep records of telephone calls received and made for making enquiries, feedback or other purposes for the purpose of rendering Services effectively and efficiently.
5. INFORMATION SECURITY
To protect the security of your Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, we use Secure Sockets Layer (SSL) software, which encrypts information you input. To prevent unauthorized access to Personal Information, it is important for you to monitor those who have access to your password and to your computer, laptop or any other device through which your account can be accessed. Be sure to sign off when finished while using a shared computer. However, no internet or email transmission is ever fully secure or error free. Please keep this in mind when disclosing any information to the Seller via the internet.
6. DATA SUBJECT RIGHTS AND CHOICES
6.1 Your Legal Rights
If you would like further information in relation to your legal rights under applicable law or would like to exercise any of them, please write to us at firstname.lastname@example.org . We will consider all requests and provide our response within the time period stipulated by the applicable law. Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to keep processing your information for our legitimate interests or to comply with a legal obligation. We may request you provide us with information necessary to confirm your identity before responding to your request.
6.2 Marketing Communications and Sharing
7. COOKIES AND SIMILAR TECHNOLOGIES
7.1 To collect the information in Clause 2.2 above i.e. “Information We Collect Through Automated Means”, we and our service providers use internet server logs, cookies, tracking pixels, and other similar tracking technologies. We use these technologies in order to offer you a more tailored experience in the future, by understanding and remembering your particular browsing preferences. Cookies are small text files that are placed on your computer or mobile device when you visit a website that enable us to: (i) recognize your computer; (ii) store your preferences and settings particularly in relation to on-line transactions and site navigation; (iii) understand the web pages of the Services you have visited; (iv) enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) perform searches and analytics; and (vi) assist with security and administrative functions.
7.2 During the navigation on a site, the User may also receive cookies from different sites or web servers on his/her terminal (so-called “third party cookies”); this happens because on the Platform visited there may be elements such as, for example, images, maps, sounds, specific links to web pages of other domains hosted on servers other than the one on which the requested page is located. In other words, those are the cookies set by a website other than the one you are currently visiting.
7.3 As we adopt additional technologies, we may also gather information through other methods. Please note that you can change your settings to notify you when a cookie is being set or updated or to block cookies altogether. Please consult the “Help” section of your browser (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari) for more information. You can also manage the use of Flash technologies, including flash cookies and local storage objects, with the Flash management tools available at Adobe's website. Please note that by blocking, disabling, or managing any or all cookies, you may not have access to certain features or offerings of the Services.
8. INTEREST-BASED ADS
8.1 The Services may integrate third-party advertising technologies that allow for the delivery of relevant content and advertising on the Services, as well as on other websites you visit and other applications you use. The ads may be based on various factors such as the content of the page you are visiting, information you enter such as your age and gender, your searches, demographic data, user-generated content, and other information we collect from you. These ads may be based on your current activity or your activity over time and across other websites and online services and may be tailored to your interests.
8.2 On unaffiliated sites, Seller may display interest-based advertising using information you make available to us when you interact with our Platform, content, or Services. Interest-based ads, also sometimes referred to as personalised or targeted ads, are displayed to you based on information from activities such as subscription on our Platform, visiting sites that contain Seller content or ads. In providing interest-based ads, we follow applicable laws, as well as the Code for Self-Regulation in Advertising by the Advertising Standards Council of India.
8.3 We do not provide any personal information to advertisers or to third party sites that display our interest-based ads. However, advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that Users who interact with or click on a personalised ad or content are part of the group that the ad or content is directed towards.
9. GOVERNING LAW AND JURISDICTION
This Agreement, regardless of where executed, shall be subject to, governed by and construed in accordance with the laws of India, without giving effect to any choice of law rule that would cause the application of the laws of any jurisdiction other than the application of Indian law. Subject to Clause 10, the competent courts located in Rajasthan shall have exclusive jurisdiction with respect to matters arising out of this Agreement and you hereby accede to and accept the jurisdiction of such courts.
10. DISPUTE RESOLUTION
10.1 The Parties hereto irrevocably agree that any dispute, controversy or claim arising out of, relating to or in connection with the Policy made available or updated from time to time on the Platform or the existence, breach or misrepresentation or inaccuracy, termination or validity hereof shall be amicably and jointly discussed and settled inter se between the Parties.
10.2 In the event the dispute is not resolved within thirty (30) days of any party having notified the other regarding the existence of such dispute, the Parties shall refer the matter to final and binding arbitration. The venue and seat of arbitration shall be Rajasthan, India. The arbitration shall be governed by the Arbitration and Conciliation Act, 1996 or any statutory amendments or modifications thereof in accordance with the laws and rules then in force. The tribunal shall consist of three (3) arbitrators, where both the Seller and the Consumer shall be entitled to appoint one (1) arbitrator each and the two (2) arbitrators so appointed will jointly appoint the third arbitrator.
10.3 The arbitration shall be conducted in English language and the award of the arbitrator shall be final and binding on the Parties.
11. REVISION OF TERMS & GRIEVANCE REPORTING